Singapore Airline • AirAsia • ANA • JAL • MAS • Qantas • Jetstar • Tiger
Jetstar Singapore Contact Centre
Call our Contact Centre via one of the numbers provided below.
Please only call the number of the country you are dialing from (e.g. (613) 9645 5999 from Australia):
SKYPE (Jetstar.Airways)
AUSTRALIA
Telephone Number: (613) 9645 5999, 131 538
Monday to Sunday (24 hours)
NEW ZEALAND
Telephone Number: (64) 9975 9426, 0800 800 995, (613) 9645 5999
Monday to Sunday (24 hours)
CAMBODIA (Phnom Penh)
Telephone Number: 855 23 220-909
Monday to Saturday: 8.00am to 6.00pm (local time)
24 hour assistance: (613) 9645 5999
Siem Reap (Anqkor Wat)
Telephone Number: 855 63 964-388
Monday to Saturday: 8.00am to 6.00pm (local time)
24 hour assistance: (613) 9645 5999
CHINA
Telephone Number: 4001 201 260, (613) 9645 5999
Monday to Sunday (24 hours)
FIJI
Telephone Number: 800 2171, (613) 9645 5999
Monday to Sunday (24 hours)
HONGKONG
Telephone Number: (852) 3192 7451, (613) 9645 5999
Monday to Sunday (24 hours)
INDONESIA
Telephone Number: 001 803 852 9779, (613) 9645 5999
Monday to Sunday (24 hours)
JAPAN
Call Center: 0570-550-538* (toll)
Please press “2” for English.
Contact number when calling from PHS device: 050-3163-8538 (toll)
Monday to Sunday: 9.00am to 9.00pm (local time)
Baggage Services: (Lost/damaged baggage)
8.00am to 10.00pm (local time)
MALAYSIA
Telephone Number: 1800 81 3090, (613) 9645 5999
Monday to Sunday (24 hours)
MYANMAR
Telephone Number: +95 9 42111 6662, +95 9 42111 6663
Monday to Friday: 9.00am to 5.00pm (local time)
PHILIPPINES
Telephone Number: +632 453 6666, 1800 1611 0280, (613) 9645 5999
Monday to Sunday (24 hours)
SINGAPORE
Telephone Number: (65) 6499 9702, (613) 9645 5999
Monday to Sunday: 24 hours
THAILAND
Telephone Number: 66 2267 5125
Monday to Friday: 8.30am to 5.30pm (local time)
Saturday: 8.30am to 12.30pm (local time)
24 hour assistance: 001 800 61 1 2957, (613) 9645 5999
TAIWAN
Telephone Number: 00801 852 015, (613) 9645 5999
Monday to Sunday (24 hours)
USA
Call Centre: 1866 397 8170, (613) 9645 5999
Monday to Sunday (24 hours)
VIETNAM
Ho Chi Minh City or Hanoi
Telephone Number: +84 8 62999399, (613) 9645 5999
Monday to Sunday (24 hours)
Danang
Telephone Number: 84 511 3583 583, (613) 9645 5999
Monday to Sunday (24 hours)
OTHER COUNTRIES
Telephone Number: (613) 9645 5999
Monday to Sunday (24 hours)
Baggage Services
Please contact Baggage Services on the relevant number below
Australia: 1800 687 374
China: Toll Free Number 4001 201 451
Ho Chi Minh City: (08) 844 6725 (local number)
Indonesia: Toll Free Number 001 803 852 9778 / 001 803 61332
New Zealand: 0800 700 730
Singapore: Toll Free Number 800 852 3632
Taiwan: Toll Free Number 00801 856 694
Thailand: 001800 611 2961 (calling from Thailand only)
USA ( including Hawaii): Toll Free Number 1 866 562 4240
For all other queries please contact Jetstar Reservations
Jetstar MasterCard & Jetstar Platinum MasterCard
For 24 hour customer service please contact Card Services on the relevant number below:
Australia: 1300 150 100
Overseas: (+61) 2 8232 4677
For Qantas Frequent Flyer Information please call the relevant number below:
Australia: 13 11 31
Overseas: (+61) 3 9658 5302
Or visit Qantas.com/frequentflyer
If your Card is lost or stolen, please contact us immediately (24 hours a day, 7 days a week) on:
Australia: 1300 150 100
Overseas: (+61) 2 8232 4677
Jetstar Travel Card
For all Jetstar Travel Card enquiries please contact us on the relevant number below (24 hours a day, 7 days a week):
Australia: 1300 013 800
Overseas: (+61) 2 8209 4190
If your Card is lost or stolen, please contact us immediately (24 hours a day, 7 days a week) on:
Australia: 1300 013 800
Overseas: (+61) 2 8209 4190
Customer Feedback
In order to properly investigate and respond to your feedback, we ask that you write to us. We may not have all the information available at our fingertips and we would prefer to get it in writing to make sure that there have been no misunderstandings.
Once we receive your written feedback we will respond back to you, please allow at least 15 business days for this to occur. If you do not require a response, we also welcome any feedback and suggestions on how we might improve our services.
Please submit your feedback using our online Customer Care Feedback Form.
If you are unable to access the above form please mail a typed letter with a detailed description of your case to one of the addresses listed below. To assist us with our investigation of your experience, please ensure that you include as much as you can from the following information in your description:
Booking reference number (displayed in the upper right corner of on your itinerary)
Full name, address and contact phone number(s).
Flight origin and destination.
Flight date and time.
AUSTRALIA
Jetstar Customer Care
GPO Box 635
SUNSHINE VIC 3020
NEW ZEALAND
Customer Care
PO Box 14081
CHRISTCHURCH NEW ZEALAND 8030
JAPAN
Customer Care (Japanese only)
Osaka, Kokusai Bldg 13F
3-13 Azuchimachi 2-chome
Chuo-ku, Osaka 541-0052
SINGAPORE
Customer Care
Singapore Changi Airport T1
PO Box 323
Singapore 918144
VIETNAM
Customer Care
112 Hong Ha
Ward 12
Tan Binh Dist,
Ho Chi Minh City, Vietnam
ALL OTHER COUNTRIES
Customer Care
GPO Box 635
SUNSHINE VIC 3020
Australia
Compassionate Requests
If you or a passenger you are travelling with is unable to travel due to the passing away or illness of a passenger or immediate family member, you may wish to make a compassionate request.
Unless otherwise stated, bookings are non refundable and limited changes are permitted, charges apply. However, at our discretion we may be able to offer you some additional options for your booking.
For more information and to submit a request online please use our Compassionate Request Form.
Corporate Addresses
JETSTAR AIRWAYS(AUSTRALIA)
Customer Care
PO Box 635
SUNSHINE VIC 3020
JETSTAR ASIA(SINGAPORE)
Singapore Changi Airport T1
PO Box 323
Singapore 918144
JETSTAR PACIFIC(VIETNAM)
112 Hong Ha
Ward 12
Tan Binh Dist.
Ho Chi Minh City, Vietnam